Sales support biotech

Weitere Details
  • Bachelor
  • ,
  • Industrieel Ingenieur
  • ,
  • Master
  • Biotech / Life Sciences

Wat ga je doen?

Our client, a biotech company in Gent, is looking for a colleague sales support.


  • Give demonstrations to customers on the use of reagents, instruments and software
  • Give in depth technical product training to customers/commercial team
  • Provide scientific and practical trouble shooting and support to the sales teams and/or customers
  • Organize and perform external quality control testing to increase the competitive intelligence
  • Gain technical and scientific knowledge of all product lines by interacting with Product Development, attending congresses and symposia, reading articles, …
  • Handle customers complaints by investigating and analyzing problems, making appropriate recommendations and implementing solutions by phone or site visit
  • Log complaints and support in a database and inform/discuss with the concerned sales colleagues
  • Assist the Marketing Managers in product launches and market actions, setting up competition files, updating product files, …
  • Contact customers to collect feedback on product performance and prepare reports for post marketing surveillance
  • Participate in an on-call-system to serve customers with urgent issues.

Wie zoeken wij voor Sales support biotech?

  • Bachelor or master degree in life sciences
  • First experience in IVD lab environment, the specific scientific field or other experience relevant to IVD products
  • Your level of communication skills allows you to build up a relationship with customers and provide trainings
  • You are customer-oriented and show commercial flair
  • Good laboratory practice, good documentation practice
  • Strong organizational skills
  • Work in team but also independently
  • Language skills: fluent in Dutch, English and French
  • Willingness to travel up to 25-35%, mostly Benelux and France but not limited to these countries

Wat kun je verwachten van het bedrijf?

  • Permanent contract
  • Challenging job in a dynamic and enthusiastic team
  • Competive salary package (lunch vouchers, insurances, bonus, mobile phone, laptop,..)
  • homeworking (2days/week)







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